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The Case of the Missing Range

Or Lowes is spelled Slowe.

To bring you up to speed. We picked out a propane range last year when we picked out all our other appliances. The brand was Kucht, and we checked that it was on the Massachusetts list of approved appliances and plumbing fixtures (which we did for everything that we planned on installing). The Kucht brand was not carried by the company that our builder used for all the other appliances, so I ended up ordering it from Lowes.

The range was ordered in the spring a few weeks before the cabinets came in. The builder wanted the range in hand to make sure he got the spacing correct when he installed the cabinets. We were still three months from completion at that point.

Fast forward to the process of getting an occupancy permit. This involves a series of inspections, safety, electrical, structural, plumbing (and others). Well, we failed the plumbing inspection. Specifically, the inspector was unable to find the Kucht range on the Massachusetts list, so it had to be removed and replaced with something on the list.

Needless to say, that was a surprise. We had checked a year earlier and it was on the list. But we had no choice at the time. We removed the range and scrambled to get an alternative that met our needs, could be installed with 2 days and was on the list. Meanwhile, the Kucht range was going to go back to Lowes for a refund.

Well, that’s when things got messy. First of all, Lowes does not accept appliance returns for refund after 48 hours of delivery. But the range is still unused and illegal to install in Massachusetts. Lowes does care, or better stated, Lowes associates do not even understand the issue.

The next step was to talk to the manufacturer. After finding the right person at Kucht (which took two calls), they admitted that they let their Massachusetts paperwork lapse and although they would be fixing that problem in the future, it was too late for us. Kucht told me to have Lowes send Kucht an email to get a return authorization.

I called Lowes and after they complained (“why didn’t I send the email,” they asked; “because Kucht needed it to come from Lowes,” I answered) Lowes sent the email and got the return authorization.

I knew this because, among other things, I got an email from Lowes informing me of the schedule pickup date for the range. To be more precise, Lowes email told me when they would be delivering my appliance — their scheduling system does not know how to differentiate between a delivery and a pickup. But the truck came on August 7 and picked up the range (we were storing it in the yard under a tarp). Lowes said that a refund would take up to 2 weeks and to be patient.

Three weeks later, I had heard nothing so I called Lowes. They were very polite and said that the would fix the problem and that I would hear back within 24 hours. As expected, I heard nothing.

Three days later I called them again. This time they said they reopen the case and send the information to the warehouse and I should hear back in 24 hours. I did not.

The next week, I called again. At this point it was a month after the range was picked up. They explained that Lowes did not know if the range was currently in the warehouse (in Franklin) or in the store (in Woburn). They needed to find it before they could issue the refund. Lowes said the issue had been escalated to a manager and I would hear back in (you guessed it) 24 hours.

Two more calls. Two more assurances that I would be contacted in 24 hours. Then just before I was going to call again, I got a email from their scheduling system that my range was going be be delivered in two days … to an address in Wilmington. Lowes never told me what was happening, but my guess was that the range was finally located at the warehouse and needed to be shipped to the store before a refund could be issues. It was a little strange to see the delivery to an address that is not my house, but at least there was action.

A few days later (we are now 7 weeks after the range was picked up), I got a notification that they had refunded my purchase. Finally.

Landscape Progress

The landscaping company installed hair cap moss along the south side of the house. This is in the low point where we want to prevent erosion from rain water. The hay bales are temporary until we can get more plants established.

I admit that the strip of moss is narrower than I was envisioning when we planned it, but hair cap moss sod is expensive. We are not sure what we will be planting on either side of this strip, but this strip does allow for people to walk from the front to the back, occasionally (its not a high traffic path).

Meanwhile, since the front yard was filled in with soil and then leaf mulch, it was time to finish the driveway.

In addition to this professional work, Daphne has been adding plants to the front yard near the house. Not much to look at yet (so no picture), but we hope they will fill in over time.

Front Yard Progress

The landscaping crew has worked on the front yard. The walkway is done except for the lights. You can see it below, including the rocks and some plantings (including a tree).

And the rest of the front yard is now covered in leaf soil and leaf mulch. As soon as we get seeds, we can start planting. We want rhododendrons along the road, and we want a meadow in the yard. But we are struggling to find meadow seeds so we may be forced to put in a lawn, once the watering restrictions are lifted.

Next up for landscaping:

  • Final paving of the driveway
  • Planting of hair cap moss on the south side of the house
  • Lights along the walkway

We have also ordered some signs for that post along the walkway directing people and packages to their correct doors. The signs may be a few more weeks before they get show up.

Puzzles

Two weeks ago the game room was officially broken in by playing “The Captain is Dead”. Or almost. The game room has a set of shelves for board games on one side, and puzzles on the other. I’d been too busy to do any puzzles before, but I finally did today.

I always love puzzles that don’t have regular pieces where every piece is the same. I much prefer interesting shapes. Sunsout is one of my favorite brands even though it has the worst puzzles. The puzzles aren’t well cut. The paper rips from the back. There is cardboard dust everywhere. But their pieces are not square and much more fun to put together.

This puzzle was a decent compromise.

Though the shapes if this puzzle aren’t as interesting as some of the Sunsout pieces, they are at least fairly unique and the pieces don’t fit together in a square grid. They are also very well cut and very little cardboard dust.

A Walkway and a Space Alert Table

Even though we have moved into the house, we have still been busy finishing up turning the house into a home.

Lets start outside. They still need to landscape the front yard and put another layer of pavement on the driveway; for now, they have taken the next step by installing our walkway.

Here are two pictures of the walkway, one from each direction. The first picture was taken while the stones were wet and the second taken a day later when they were dry, which is why they look different. The paving stones are blue mist granite, the same as the front stoop.

Do you see that lonely rock along the path. We will actually have six rocks placed next to the path. In fact, earlier in the week, Daphne visited the landscaping company’s rock pile to pick out the rocks she wanted.

Also outside, Daphne has been doing more planting. Here is the area around the backup generator (which has still not turned on for its weekly lubrication run).

To the left is a coral honeysuckle, near the red flag are wild strawberries, around the soaker hose are winterberries, and way in the back are some sedge.

Last week we have the construction team address some things on the punch list. We finally got the screens installed on the porch. Here is a picture of them, although the screens are intentionally almost invisible (even if I was able to get the camera to focus on them).

We also got door stops installed everywhere. Here is an example from the guest bathroom.

The master bathroom door no longer squeaks and the master shower no longer leaks in the basement. The latter was because the plumber over tightened the plug in the trap and it was cracked.

Lots of furniture has arrived and been assembled and placed. Here is the south side of the game room, which is now a reading corner.

On the second floor, we just got the table for the family room delivered. I call this the “Space Alert” table. Space Alert is a cooperative board game that is quite loud when it is played, so we force the players to use the second floor.

Here is another angle on the second floor family room. The couch is now usable. When the movers moved the couch from our old home, they removed the center leg and when they carried it upstairs, they did not reattach that leg. After a few phone calls, they found the leg (it was not in our house), brought it over and installed it so now the couch is usable (although its is far enough from the window that you do not really get a good view when you sit down).

The guest bedroom has been set up. All of the furniture is from our old house, except for the bed frames. That chair does have a great view.

And that’s my update. We are still hanging pictures on the wall. And I still need to finish unpacking and sorting the tool bench in the basement. We are still waiting for the coffee table for the living room, and we are about to order some blinds for the bathroom windows.

Local Wildlife

Two pictures from along Sudbury Road from my morning walk.

This first picture is actually someone’s driveway, with a deer giving me the eye.

And this picture shows our local herd of cattle who graze on Concord owned land at along Sudbury Road near Route 2.

First World Problems

We got the last batch of furniture from Cherrystones this morning. Two pieces were our old desks which had been refinished. Daphne’s old desk went into the family room and my old desk is now in the corner of the guest bedroom.

If you look closely at the side of the desk you will see that we screwed up. The electrical (and Ethernet) outlets were too close to the corner to be accessible when the desk was placed. So the furniture installers had to cut holes.

But the star of the show is out new cabinet that divides the dining room from the living room. This piece has drawers, which will be my “desk” drawers since my desk is no longer close to the tall cabinets on the far side of the living room.

If you look closely, you will see wheels under the cabinets. The two halves of the cabinets can be separated and wheeled away if we want more space for parties. Separating them does require removing some drawers and using an Allen wrench, but it is doable.

The other thing you may notice is that the wood is lighter than a lot of our other cheery furniture, especially the chairs and table behind it. This is simply because it has not aged in the light. Our dining room set is 16 years old and has seen plenty of aging sunlight. The new cabinet just needs some time to catch up.

Also, last week we got our porch furniture delivered. Here is one side of the porch with the new couch and rocking/swiveling chair. The is a second chair on the other side of the porch (not in the picture).

No screen on the porch yet. But they are sitting in the garage and will be installed this coming Monday.

Speaking of Monday, the landscaper returns next week to do the walk and front yard, although not the plantings yet. We want a native meadow, but it is currently impossible to get seeds for it, so we may be forced to put down seed instead. However, there are lawn watering restrictions in place so we may have to wait until spring. The porta-potty was delivered late last week for the workers. Its sitting on the side of the garage, out of the way.

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